Policies
Additional Information
At Four Leaf Rover Pet Services LLC we pride ourselves on our professionalism and knowledge of proper pet care to provide excellent service to our clients and their pets.
It is our goal to establish and maintain a long term relationship based on trust and high quality services.
Notice
Please always give as much notice as possible. Reservations are taken on a first-come first- serve basis and we cannot overbook.
Reservations
Please contact us for all reservations, cancellations, and schedule changes.
Hours of Operation
Visits may be scheduled between the hours of 7am-10pm.
Scheduling visit times
We will make every effort to visit your pets as close to the time requested as possible. But it is not like setting an appointment. We need a block of time that is acceptable. We will, of course, arrange a much narrower block of time for puppies, geriatrics, and those needing medication at a specified time.
Payment
We accept Cash or checks payable to Four Leaf Rover Pet Services LLC.
Unless otherwise arranged, payment is to be in full at the beginning of each visit or set of visits.
Payment for daily dog walking services is to be made at the end of the week.
Cancellation Policies
Twenty-four hour notice is required when cancelling a scheduled visit.
7 days cancellation notice is required for overnights and house sitting.
No refunds for early returns. Please understand that we had this time set aside for you and we may have turned down other bookings. We may give partial returns in certain circumstances.
For daily dog walking clients, please email by 7 AM to avoid being charged for the day’s visit. If we get to your home for a scheduled visit and are turned away due to someone being home, the full fee applies.
Home Access
Please have a copy of your house key ready when we meet with you. If you will be requesting that we enter through the garage, we still need a key in the event of power outage.
Emergency Care
In the event that your pet requires immediate medical attention, we will first attempt to contact you prior to obtaining emergency care. But FLRPS has the authority to act in your pet’s best interest even if we have not been able to contact you.
Extreme weather
In the event of extreme weather when driving is dangerous, we will make every effort to make it to visits as scheduled. If too dangerous or people are being ordered to stay off the roads, we will get there as soon as possible but cannot risk our safety. In this event, it is recommended you give a neighbor access to your home & give us their contact info should we need to reach out to them.
